AVP Compliance Retail Manager

Excellent Opportunity with a solid Community Bank in the heart of the Metro.

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Job Description


Position:              AVP – Compliance/Retail Operations Manager


Hours:                  8:00am – 5:00pm (M-Fri) 9:00am – 6:00pm (Every 3rd Friday)


Reports to:         EVP of Banking


Purpose of the position:

To manage retail banking, the teller department, and the customer service/TM support staff, as well as the consumer portfolio.   Provide day-to-day leadership, coaching and development of the staff.   Represent the bank with the local community and neighborhood organizations.






  • Strong Leadership, Managerial Experience, Service and Quality Focus
  • No Sales/Calling Goals
  • Directly supervise the staff in order to meet the financial services needs of commercial/retail customers.  Detail knowledge of teller operations and customer service, i.e. processing transactions and opening and closing accounts, onboarding cash management products for commercial clients.
  • Manage teller and customer service operations.
  • Understand Operations including Debit/ATM , Credit Card Programs, and Treasury Management Product
  • Monitor overdrawn checking accounts, contact customers as needed.
  • Make certain customer service/treasury management support staff is properly trained with respect to product knowledge, set-up, and servicing.
  • Manage a consumer deposit and loan portfolio
  • Perform annual review of consumer Home Equity Line of Credits and Personal Lines of Credit.
  • Maintain a working knowledge of the Bank’s lending and credit policies, answers customer questions as appropriate; take loan applications; fully underwrite consumer loan applications.
  • Handle all charge-offs, judgments, and other legal action required for all consumer customers.
  • Maintain adequate levels of staffing for customer service and teller line
  • Schedule staff and officers for daily opening and closing of the bank
  • Complete all levis, garnishment and maintain proper documentation
  • Other duties as assigned., ie providing backup coverage for direct reports.









  • Act as backup Bank Secrecy Act/Anti Money Laundering (BSA/AML) officer.  Co-Manage BSA/AML policy for the Institution.
  • Assist in review all compliance policies and procedures for bank on a daily, monthly, and annual basis for compliance and board review based on required schedules.  Including, but not limited to BSA/AML, Privacy, and other regulations in place and new regulations and acts that pertain to ongoing compliance for the Institution.
  • Provide any assistance, documentation or other duties necessary with regard to state and federal examinations on a required basis.
  • Assist in providing compliance related training to all bank and trust staff as required.
  • Review activity through various core system generated reports and customer activity through the tellers to determine if a Suspicious Activity Report (SAR) needs to be filed.  File SAR through the BSA e-Filing website if warranted.
  • Review all cash transaction reports, review and validate Currency Transaction Reporting (CTR).
  • Keep informed of regulatory changes through various resources such as the ABA, ICBA, MBA, ICBM, compliance peer groups, and seminars.
  • Act as administrator for DepositPro
  • Monitor and review all High Risk Deposit Accounts.




  • Bachelor’s Degree or experience commensurate with the responsibilities of the position.
  • Minimum of 5 years working in retail/commercial operations, Treasury Management and BSA/AML experience.
  • A minimum of 2 year of supervisory experience.  Strong management skills.
  • Ability to research regulatory changes and implement processes to ensure compliance.
  • Excellent organizational and time management skills.
  • Ability to work with minimal or no supervision.

Knowledge preferred:


  • Fiserv (Strongly preferred)
  • EZTeller
  • Compliance One/DepositPro
  • First Data
Apply for this job: AVP Compliance Retail Manager