The IT Specialist is an application design and configuration analyst for vendor-purchased and developed applications. Acts as liaison with designated department super users, application vendors, educators, and support staff regarding application upgrades, service requests, and optimization. The position will generally focus on one primary area of expertise, often being cross-trained on a related application. Application focus areas include: patient access, revenue cycle, clinical, ancillary department and/or administrative or corporate applications. This position will function as an application team member, often taking work direction from the IT Application Administrator Lead or IT Project Manager. The successful candidate works closely with the IT Resource Educators and in conjunction with Infrastructure Services staff and Customer Support staff to maintain, optimize and support the application system environment.

Roles and Responsibilities:

• Proactively participates in IT workflow processes including:
  • Incident and Problem Management
  • IT Service Request Management
  • Change Control Management
  • IT Project Management
• Analyzes customer support issues to identify application and system problems and possible solutions in a timely and accurate manner. Works closely with IT Systems Analysts, IT Resource Educators, and IT Customer Support staff to provide application support.
• Accurately translates business requirements to detail-level system specifications and evaluates against current system capabilities.
• Accountable for application configuration during application installation, implementation, enhancements, and roll-out. May perform basic project planning and management.
• Understands workflows with the objective to provide application and Reporting Workbench reports to meet business owner needs. Works with Measurement & Reporting staff to align workflows for Clarity/BOE reports.
• Participates in downtime, communication, and recovery process activities for application environments.
• Plans and documents test scripts, executes, and tracks results of testing programs in support of application processes and quality control.
• Acts as Access Control Administrator for assigned applications, grants, revokes, or changes computer access as requested and approved per policies and procedures.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.
• Recognizes and complies with legal, regulatory, accrediting, and procedural requirements related to area of responsibility.
• Understands and follows principles and standards.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

About Versique:
Versique is a high-performance recruiting firm based in Minneapolis, MN specializing in interim solutions, direct hire, and executive leadership search. We believe people are the ultimate business advantage. Our experienced functional recruiting teams work within a variety of areas of expertise (HR, Finance & Accounting, Demand Generation, IT, and Engineering) and broad industries (Healthcare, Banking, Consumer Packaged Goods, Manufacturing, Private Equity, and Family-Owned). Voted as a “Star Tribune Best Places to Work” three years in a row by our employees, Versique is one of the largest and fastest growing staffing and recruiting firms in the Midwest. The Versique brand represents a powerful combination of “versatile” and “unique” as it hints at the concept of “search” in its pronunciation: ver-seek.
Versique is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
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