Director Client Services

Are you a seasoned market researcher in the CPG space with experience being client facing and managing a large team? This could be the job for you.

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Job Description

Job Description

We are currently seeking a Market Research, Client Service & Project Management Director for our client. 

The person in this position will manage a large and growing team of project management experts and be responsible for growing client relationships through ensuring they, and their team, provide “white glove service” and high quality research deliverables. This role requires effective collaboration, time management and client service skills. The ideal candidate will be a true team player with a proven track record of success in marketing research, project management, managing people and servicing clients.

 

Job Requirements 

  • Oversee a client service team of 30+ project managers all across the US and some international
  • Constantly looks for ways to innovate and evolve our technology, practices and approaches
  • Lead the development of any new processes or best practice standards
  • Proactively identify potential issues across projects and provide viable solutions
  • Consult with clients to understand their research needs and how you can meet those needs
  • Lead the design and execution of complex research projects
  • Facilitate training for direct team as well as internal partners & stakeholders
  • Support the business development team on new business proposals and meetings

 

Qualifications

Required: 

  • 12+ years of market research experience, ideally within the project management function or with relevant experience of managing research projects from inception to completion
  • 5+ years of management experience, preferably a mixture of remote & locally based employees
  • Deeply familiar with the entire market research process:
    • Proposal and Pricing
    • Questionnaire Design
    • Survey Programming Process
    • Data Collection/Sampling
    • Data Processing / Design of Tab & Banner Specs
    • Data Reporting / Visualization
  • Able to travel both domestically and internationally ( travel is required)
  • Obsessed with providing top of the line client service
  • Exceptional verbal and written communications skills
  • Expert at working as efficiently & quickly as possible – our customers demand results quickly, our employees must make complex decisions quickly as a result
  • Savvy with project management tools and concepts
  • Exceptional analytical aptitude and results oriented
  • Enjoy working in a global team environment
  • Bachelor’s degree

Nice to have: 

  • CRM solutions(i.e NetSuite,Pipedrive, Salesforce, etc)
  • The inputs and outputs of survey scripting and data reporting platforms (e.g. Confirmit, Decipher, Dimensions, Qualtrics, etc.)
  • SPSS
  • Data Visualization tools  (e.g. Dapresey, Infotools, Tableau etc.)

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Apply for this job: Director Client Services