EMS Manager

An opportunity to lead a busy EMS program with outreach to the surrounding community, responsibility for Emergency Preparedness, while collaborating with peers and partnering with EMS Medical Director.

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Job Description

Summary: The primary function of this position is to lead the EMS Department, ambulance services, and serve to improve organizational partnership's with EMS agencies and quality of care to the patients. To design, implement and oversee all aspects of an EMS and Outreach education program.


Essential Responsibilities:

  1. Supports the mission of the organization and related healthcare partners through personal conduct and behaviors that contribute ideas and suggestions, is helpful and friendly, demonstrates regular attendance and punctuality, and adheres to organizational policies and rules.
  2. Demonstrate professionalism and concern for patients, visitors and co-workers.
  3. Maintains confidentiality of information and privacy compliance.
  4. Be a role model of the organization's Standards of Excellence.
  5. Develops, monitors and analyzes budget and financial information and utilizes all resources in an effective and economical manner.
  6. Provides leadership in planning for and managing the Ambulance Service at the Advanced Life Support level.  Assists with the development of program goals and objectives and coordinates activities in accordance with these.  Develops and revises policies and procedures to safely meet patient care needs, state and federal regulations, rules and standards and quality improvement needs.
  7. Works collaboratively with the Care Integration Manager in a matrix reporting structure in coordinating the Community Paramedic Program.  Assisting in arranging staffing, education, continuing performance improvement for the Community Paramedic Program.
  8. Works closely with Care Integration staff, physicians, social work staff, other departments and outside organizations to collaborate on promoting the Community Paramedic Program.
  9. Provides oversight of the Emergency Preparedness program   providing direction and collaboration with internal departments as well as local, regional and state agencies. Leads the Emergency Preparedness Committee.
  10. Oversees the EMS Education Coordinator activities to provide internal (BLS-CPR, ALS) and external (Hands Free CPR, First Responder and EMT I, II) education.
  11. Under the direction of the Director of Support Services, manage and provide oversight of security functions across the organization.  Responsible for allocating and training staff to security detail and assessing security risk and recommending mitigation strategies to the Security Council.
  12. Confers with the Director of Nursing Services in preparation of fiscal budget.  Assists with and monitors overall program operation to stay within budgetary guidelines. This includes staffing and supply resources in addition to oversight of EMS vehicles and equipment (purchase and maintenance).
  13. Performs all duties and responsibilities of Paramedic as required according to established policies and procedures, including call and transfers.
  14. Works closely with the EMS Medical Director to ensure quality care delivery and adherence and current application of EMS Standards of Care.
  15. Evaluates services through monthly reports and the interpretation of these reports to others as required.  Pursues established productivity goals and monitors progress.
  16. Communicates and participates in problem-solving with other departments.  Coordinates EMS Service with other health care disciplines within the hospital and other EMS and human service providers.
  17. Responds to safety portal entries, incidents, complaints and/or concerns from patients, families, physicians or employees and provides investigation, analysis, follow-up and corrective actions when necessary.
  18. Monitors and communicates educational needs of ambulance staff including mandatory programs.  Assists with planning, teaching and evaluating in-service and community programs.
  19. Monitors compliance with established policies and procedures for safety and infection control to ensure the well-being of the patient, family and staff, i.e., fire, disaster, body substance isolation.
  20. Maintains effective working relationships with physicians or other providers and the public to assist referral process, patient care and program marketing
  21. Maintains expertise in Emergency Medical Services to serve as a resource to hospital, physicians, staff, outside agencies and public
  22. Maintains required department records, i.e., ambulance report forms, run and transfer logs, grant reports, and payroll (timecards).  Maintains the EMS electronic medical record system and makes suggestions on upgrades
  23. Ensures that the vehicles are maintained in optimal safe mechanical condition through regular and spot check maintenance and cleaning.  Follows up on driving record alerts on staff when notified of occurrences from the HR Department.  Monitors road safety issues.
  24. Acts as a resource and provides clinical expertise for back-up as needed in emergency situations.  Assists with new equipment acquisitions as assigned.
  25. Maintains equipment and its proper operating order-maintains, updates, replaces and ensures ready access to stocked equipment and supplies.


Marginal Duties:

  • Vehicle Maintenance (inside/outside)
  • Re-stocking supplies/meds in ambulance
  • Security


Competencies Required:

  • Must maintain a current MN Driver’s License
  • Annual CPR training
  • Annual ACLS training
  • Annual PALS


Supervisory Responsibilities: May manage subordinate supervisor(s) who supervise employee(s); is responsible for the overall direction, coordination and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Education and Experience Required: Minimum of Paramedic and at least 5 years of experience in pre-hospital Emergency Services field with 3 to 5 years’ experience managing a hospital-based EMS and Ambulance Service.  Or; an equivalent combination of education and experience sufficient to successfully perform the essential responsibilities and duties of the job as listed above.


Committee Membership: May voluntarily or upon request serve on other organizational committees.


Physical Requirements:  Heavy Duty is: exerting 50-100 pounds of force occasionally or 25-50 pounds of force frequently, or 10-20 pounds of force constantly to move objects, including the human body (based on U.S. Department of Labor data).  Must be able to operate a motor vehicle.  The following physical activities are required to perform the job:

Occasionally (up to 33% of work time): standing, sitting, lifting, pushing, pulling, kneeling, crouching, smelling, color vision.

Frequently (34-66% of work time): walking, carrying, stooping, reaching, handling, fingering, talking, hearing, near acuity vision.


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