Interim Process Documentation Consultant (ID:45686)
Are you an experienced process documentation professional with a talent for technical writing and a collaborative approach? We invite you to apply for this Interim Process Documentation Consultant opportunity!

Our client is seeking an experienced Interim Process Documentation Consultant to join our team. This role involves creating detailed Standard Operating Procedures (SOPs) and Playbooks that will serve as essential guides for our client's operations. If you have a knack for technical writing, an analytical mindset, and a collaborative spirit, we want to hear from you.

Worksite Location: Eagan, MN–Hybrid Opportunity; Seeking Minnesota / Twin Cities based candidate only.

Roles & Responsibilities:

  • Understand the organization's processes, products, and services by interviewing subject matter experts, observing operations, and reviewing existing documentation.

  • Gather comprehensive information to ensure accurate and complete documentation.

  • Write clear and concise SOPs and Playbooks that accurately represent critical processes and procedures.

  • Define each SOP's purpose, scope, and procedure, and outline strategies, tactics, and metrics for each Playbook.

  • Structure SOPs and Playbooks in a logical and user-friendly manner.

  • Create tables of contents, indexes, and glossaries to enhance usability.

  • Develop diagrams, flowcharts, and other visual aids to illustrate complex processes and procedures.

  • Ensure visual aids effectively complement written documentation.

  • Support the Training Team in developing training content based on the SOPs and Playbooks.

  • Assist with the integration of documentation into training materials.

  • Work closely with project management, sales, customer service, and marketing teams to ensure SOPs and Playbooks meet their needs.

  • Conduct virtual meetings (1-on-1 or small groups) to gather information and feedback.

Required Skills & Experience:

  • Proven experience in process documentation, technical writing, or similar roles.

  • Strong analytical and organizational skills.

  • Proficiency in creating visual aids such as diagrams and flowcharts.

  • Excellent communication and interpersonal skills.

  • Experience with HRIS or other relevant systems is a plus.

About Versique:
At Versique, we believe people are more than a resume. People invent, propel, unearth, and build. They transform teams, markets, industries, and bottom lines. People do more than fill an open position. They open greater potential. We're here to help fill your human potential and build your human capacity. The Versique brand represents a powerful combination of "versatile" and "unique", hinting at the concept of "search" in its pronunciation.

In 2023, Versique made the Inc. 5000 list of fastest-growing private companies and the Minneapolis-St. Paul Business Journal's Fast 50 list of fastest-growing private companies in Minnesota.

Additionally, for the past four years, Versique has been recognized as a Star Tribune Top Workplace and awarded a Best Place to Work in 2022 by the Minneapolis/St. Paul Business Journal, which speaks to the incredible culture we've fostered.

We believe people are the ultimate business advantage. Let's find your people together. And make the best possible.

Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.


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Interim Process Documentation Consultant (ID:45686)

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