Warranty Engineer

Our client is a worldwide leading manufacturer that is continuing to grow its presence in the US market. They are in a niche vehicle market with a proven product presence. Working for this client will represent an opportunity to contribute to a smaller, growing company that is an active competitor in the market! No better time to join! The person in this position needs leadership acumen.

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Job Description

Job Description: Warranty Engineering Lead

This position is accountable for supporting the Technical and Engineering operations and will be a key technical representative of the company to  dealer base and to our factory in Asia; will handle escalated service issues, report on warranty  assist with training & development of the technical team.

Roles & Responsibilities:

  • Responsible for warranty analysis to identify, solve and elliminate service issues.
  • Creates reports for overseas manufacturing team and aids in the solution of product related engineering and quality issues
  • Assists in the development of warranty claim filing guidelines and approvals
  • Troubleshoots as necessary with the technical teams and defines technical resolutions
  • Analyses reported problems and develops and tests solutions
  • Responsible for ensuring product quality and improvements as needed
  • Partners with Sales team to ensure dealers are serviced as needed
  • Travels to consumer events as required
  • Works with Technical Writer to present detailed service bulletins, product plans, specifications, roadmaps
  • Provides oversight and mentorship to technical service team – Informal leadership
  • Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of company products
  • Responsible for operating within standard operating procedures and following all Company Health & Safety guidelines
  • Ensures a clean and safe work environment
  • Leadership responsibilities

 

Required Skills & Experience:

  • Bachelor’s degree in Mechanical Engineering or similar, BSME
  • 3-5 years’ previous experience in similar warranty role within Automotive, Construction, Power Tools, Lawn & Garden or Power sports (or similar industry)
  • Knowledge of principles of engineering and engineering design experience.
  • Hands-on mechanical aptitude and knowledge of assembly processes
  • Must possess exceptional organizational and time management skills with an obsessive attention to detail.
  • Must be able to collaborate and bridge the communications gap between the engineering team, service technicians, management team, and dealers, interfacing with each.
  • Expert knowledge of Microsoft Excel and PowerPoint and proficient with Word and Outlook
  • High level negotiation and dispute resolution skills
  • Strong customer focus and service orientation with the ability to interact effectively with colleagues and vendors at all levels in a cross cultural environment
  • Able to manage/lead. Informal leadership role on Service Operations team
    • Directing work of Technical Service Reps
    • “right hand” to Manager of Service Operations

 

Please include your resume with your application.  This position is located in the Minneapolis, MN area, no relocation is allocated.

 
Apply for this job: Warranty Engineer