We are seeking an accomplished and execution-driven Chief Operating Officer (COO) to lead and scale operations in a rapidly growing IT Managed Services Provider (MSP). The COO will be instrumental in driving operational excellence, evolving internal systems, and preparing the business for its next phase of growth, including M&A integration, multi-site scalability, and service innovation. This role requires a strategic operator who thrives in dynamic environments and brings a proven track record of scaling service-based businesses through both organic and inorganic growth.
Worksite Location: Eden Prairie, MN
Compensation Range: The total compensation could exceed $300,000/yr.
Benefits: Comprehensive benefit offerings to include medical, dental, vision, short-term/long-term disability, accident insurance, and 401k with company match.
Roles & Responsibilities:
Operations & Scalability
- Lead Help Desk, Field, Professional, and Account Services.
- Build scalable models for growth, expansion, and evolving offerings.
- Standardize processes and platforms to protect quality and margins.
M&A Integration
- Drive due diligence, assessment, and post-acquisition integration.
- Align people, systems, delivery, and culture under one framework.
- Realize synergies and harmonize processes to maximize value.
Strategy & Execution
- Translate corporate goals into actionable operational plans.
- Partner with the CEO and executives on strategic priorities and growth.
- Lead cross-functional initiatives to enhance maturity and enterprise value.
Client Experience
- Oversee the end-to-end client journey and SLA adherence.
- Improve KPIs, uptime, resolution times, NPS, and retention.
- Embed a client-first mindset across all operations.
Team & Leadership
- Build and scale high-performing operational and service leaders.
- Foster accountability, continuous improvement, and data-driven decisions.
- Drive leadership development and succession planning.
Financial Performance
- Manage budgets, forecasts, and key financial metrics.
- Optimize costs without sacrificing quality.
- Partner with Finance for transparency and profitability.
Technology & Innovation
- Oversee the adoption and optimization of IT systems.
- Use automation/AI to boost speed, accuracy, and efficiency.
- Stay ahead of trends in cloud, security, and digital services.
Required Skills & Experience
- 10+ years of senior operations leadership in IT Services or related industry, with 5+ years in a fast-growing
- Managed Services, Cloud Services, or similar environment.
- Demonstrated success in leading post-M&A integration is a plus.
- Proven experience scaling an MSP or tech-enabled service business is a plus.
- Deep operational knowledge of IT infrastructure, cloud services, cybersecurity, and service desk management.
- Strong financial acumen with a track record of delivering margin expansion, efficiency, and service scalability.
- Bachelor's degree in Business, Computer Science, or Engineering; MBA or equivalent advanced degree preferred.
- Travel Required - 15-20%
About Versique
Versique: /ver-seek/adj. Being both versatile and unique, n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions.
Versique Executive, Professional, & Interim Recruiting is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiter-seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections.
We believe people are more than just resumes-they are transformative, unlocking the potential for organizational growth and success.
Versique is proud to be an award-winning company, earning recognition on the Inc. 5000 list of fastest-growing private companies and the Minneapolis-St. Paul Business Journal's Fast 50 list for 2023. We are also consistently recognized as a Star Tribune Top Workplace and were named a Best Place to Work in 2022 by the Minneapolis/St. Paul Business Journal.
Let's find your people, together.
Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
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