Service Operations Coordinator (ID:46861)

Our exciting client seeks a dynamic and motivated individual to fill a new position supporting their service and repair teams. They are a leading provider of vertical transportation solutions in Minneapolis and pride themselves on their commitment to excellence, safety, and customer satisfaction. If you're ready to elevate your career and make a difference in the lives of your teams and clients, apply today and become part of a company transforming how people move within the city!

Code: 46861

Posted: 2025-04-30

Category: Engineering & Operations

The Operations Coordinator will support the service and repair departments. The ideal candidate has previously supported field service and support teams and, ideally, has intermediate to advanced MS Office (Word and Excel) skills. As part of the team, you will work in an environment that values professional development and innovation.

Roles & Responsibilities:

Create and follow up on safety procedures.
Manage and support the on-call calendar.
Responsible for daily reporting.
Communicate and support customers with open work orders and callbacks.
Reviews and supports open tickets and works with the superintendent.
Review and support open repairs and work with the superintendent to schedule.
Assist technicians with tickets (as necessary).
Assist superintendents with safety meetings and documentation.
Work to ensure all part requests are accounted for and executed following company standards.
Perform and support performance reviews of accounts with the superintendent.
Work and support superintendents on the vehicle fleet for the service and repair department.

Required Skills & Experience:

5-7 + years of experience with MS Office. Intermediate to advanced levels with Excel and Word.
GED or High School diploma
5 + years of experience with project coordination skills, assisting with cross-functional projects within organizations.
5 + years of experience in Customer Service.
Very strong and positive communication skills.

Salary DOQ: 60-75k/yr

Benefits provided by the client: Medical, dental, vision, PTO, short-term/long-term disability, accident insurance, and SIMPLE plan with match.

About Versique:

Versique: /ver-seek/ adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions.

Versique Executive, Professional, & Interim Recruiting is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiters—seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections.

We believe people are more than just resumes—they are transformative, unlocking the potential for organizational growth and success.

Versique is proud to be award-winning, earning recognition on the Inc. 5000 list of fastest-growing private companies and the Minneapolis-St. Paul Business Journal's Fast 50 list for 2023. We are also consistently recognized as a Star Tribune Top Workplace and were named a Best Place to Work in 2022 by the Minneapolis/St. Paul Business Journal.

Let's find your people, together.

Versique is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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